Seller FAQ

Create your account on the seller portal and fill in the shop application with your shop name, owner name, city, email and phone.

Ocean Wonder reviews every application by hand. Until it is approved your shop stays in Pending and your products are not shown to customers.

Yes. The approval email is sent from notify.oceanwonder.in to the email address on your application.

If it is not in your inbox, check spam and promotions. You can also simply sign in — the portal shows Approved as soon as the status changes.

Your listings are hidden from the store while a shop is on hold or suspended. Write to care@sanatandharama.shop and we will tell you exactly what needs fixing.

Money is only payable once a customer's payment is confirmed and the order shows as Paid. Cash-on-delivery orders are settled after delivery.

Your share is your selling price minus the Ocean Wonder commission shown on your profile.

Your bank account holder name, account number and IFSC (or a UPI ID) plus PAN, in the seller portal.

Without verified bank details your share stays with Ocean Wonder until you add them — nothing is lost, it is only held.

Open My payouts in the seller portal, check your available balance and raise a payout request for the amount you want.

Ocean Wonder reviews it, approves it and sends the money to your registered bank account. The request then moves to Paid with a transfer reference.

Once approved and sent, bank transfers usually land the same working day and no later than the next working day.

If a transfer fails (wrong account number or IFSC), the reason is shown on the request so you can correct your details and request again.

Requested — you asked for the money, waiting for review. Approved — cleared, transfer is being sent. Paid — money has left to your bank. Rejected — not approved, with a note explaining why.

You get a new-order alert email from notify.oceanwonder.in as soon as a customer's payment is confirmed, and the order appears on your dashboard.

Pending — placed, payment not confirmed yet. Paid — payment received, pack and ship it. Shipped — on its way. Delivered — completed. Cancelled or Refunded — no money is payable on these.

You pack and dispatch your own products. Ocean Wonder handles payment and billing questions; anything about the product itself comes to you.

Either your shop is not Approved yet, or the product has zero stock. Update the stock in the portal and it shows up again.